FAQs | Goose Events

Can I transfer my ticket to someone else?

Ticket transfer rules depend on the event and the ticket agent. Check the event page and your booking confirmation for details. For questions, contact us.

Can I bring my own food and drink?

Policy varies by event. Most of our events have food and drink available on site. Check the specific event page for details.

Are there non-alcoholic options?

Yes. Our bars offer a range of alcoholic and non-alcoholic drinks.

What do you do to keep events safe?

The safety of everyone at our events is our priority. We have a zero-tolerance policy to violence, including sexual harassment and assault. If you experience or witness anything of concern, please report it to our team or security on site. We work with the venue and local authorities to keep events safe and enjoyable for everyone.

Where can I collect lost property?

Ask at the entrance or bar on the night. After the event, email [email protected] with a description of your item.

I have a ticket enquiry – who do I contact?

Contact [email protected]. For tickets bought through an external agent, check their website or confirmation email for their support details.

Are your events suitable for under 18s?

It depends on the event. Some are all ages (e.g. Hastings Country Music Superstars), others are over 18s only (e.g. Hastings Oktoberfest). Check the event page for age restrictions.

Can I smoke at your events?

Smoking is allowed in outdoor areas where the venue permits. Please do not smoke inside tents or buildings. Look for no smoking signs and use designated areas where provided.

When do doors open and when does the event finish?

Times vary by event. Check the event page for gate opening, start and closing times.

Is there a last entry time?

Some events have a last entry time; others do not. Check the event page. If you arrive late, note that parking may be limited.

What is your policy on drugs?

We have a zero-tolerance policy. Anyone found with illegal drugs will be ejected and may be reported to the police.

If I leave, can I get back in?

Re-entry rules vary by event. Some events allow re-entry with a hand stamp; others do not. Check the event page or ask at the entrance.

How can I pay at the event?

Our bars accept card and often cash. Some food traders may vary. We recommend bringing both.

Are dogs allowed?

Assistance dogs are welcome. For other pets, check the event page; most of our events do not allow pets on site.

Can I bring a chair or seat?

It depends on the event and venue. If you need a seat for medical reasons, contact us in advance and we will do our best to accommodate you.

I need a companion or PA ticket for access – is that available?

We can provide companion or PA tickets for those who need additional assistance, at no extra cost. Please contact us in advance with your requirements. We may ask for documentation (e.g. DLA, PIP, Access Card with +1, or similar) to support the request. The scheme is for permanent or long-term access needs; PAs must be 18 or over.